top of page

Privacy Policy

Effective Date: 3/3/2025
Last Updated: 3/3/2025

1. Introduction

Torque Digital LLC ("Company" or "We") values your privacy and is committed to protecting it. This policy explains how we collect, use, store, and protect your information when you visit our website Torque Digital.com (our "Website").

We comply with GDPR (EU & UK), CPRA (California Privacy Rights Act), and other applicable privacy laws, ensuring you have control over your personal data.

By accessing or using this Website, you agree to this policy. If you do not agree, please refrain from using our services.

​

2. Information We Collect

We collect personal data in the following ways:

2.1 Information You Provide Directly

This includes information you submit when registering, subscribing, contacting us, or making transactions, such as:

  • Identifiers: Name, email, phone number, billing address, shipping address.

  • Financial Information: Payment details (processed securely via third-party payment processors).

  • Account Data: Login credentials and profile information.

  • User Content: Messages, support inquiries, and feedback.

2.2 Information Collected Automatically

When you visit our Website, we may collect:

  • Device Information: IP address, browser type, operating system.

  • Usage Data: Pages visited, time spent, referral URLs.

  • Tracking Technologies: Cookies, web beacons, fingerprinting, tracking pixels.

2.3 Information from Third Parties

We may receive data from:

  • Analytics Providers (e.g., Google Analytics)

  • Marketing Partners

  • Publicly Available Sources

 
3. Legal Basis for Processing (GDPR Compliance)

We process personal data based on the following lawful grounds:
Consent – When you opt-in for marketing or analytics tracking.
Contractual Obligation – When processing orders or service agreements.
Legitimate Interest – For security, fraud prevention, and improving our services.

Legal Compliance – When required by law.

​

4. How We Use Your Information

We use your information to:

  • Provide and improve our services.

  • Process transactions securely.

  • Personalize your experience.

  • Communicate important updates.

  • Ensure legal and regulatory compliance.

4.1 Automated Decision-Making & AI Processing

We may use AI-based analytics and automated decision-making for:

  • Fraud detection and security monitoring.

  • Content recommendations and personalization.

  • Customer support automation (e.g., AI chatbots).

Your Rights: If automated processing impacts your legal rights, you may request human intervention.

​

5. Data Retention & Deletion

We retain personal data only as long as necessary for:
Legal & regulatory compliance.
Security & fraud prevention.
Service functionality.

Retention Periods:

  • Account data: Retained while you use our services.

  • Financial data: Retained for tax & compliance (e.g., 7 years).

  • Marketing data: Retained until you opt out.

Your Choices:
You may request deletion of your data by emailing privacy@torquedigital.io. Some data may be retained for legal obligations.

​

6. Your Privacy Rights

Depending on your location, you have the following rights:

6.1 General Rights (GDPR & CPRA)

Access – Request a copy of your data.
Correction – Update incorrect or incomplete data.
Deletion ("Right to be Forgotten") – Request data removal.
Data Portability – Download your data in a structured format.
Opt-Out – Withdraw consent for marketing or data sharing.

6.2 Additional Rights for California Residents (CPRA)

  • Right to Know: What personal data we collect, use, and share.

  • Right to Opt-Out of Sale/Sharing: We do not sell personal data, but you can opt-out of targeted advertising.

  • Right Against Automated Decision-Making: Request human review for AI-based decisions.

To exercise your rights, contact us at privacy@torquedigital.io.

 

7. Cookies & Tracking Technologies

We use cookies and similar technologies for:

  • Essential functionality (e.g., logins, security).

  • Analytics (e.g., Google Analytics).

  • Marketing (e.g., retargeting ads).

Your Choices:

Manage Cookie Preferences in your browser settings.
Opt-out of Tracking via the Network Advertising Initiative (NAI) or Your Online Choices.

​

8. Data Security & Breach Notification

We implement industry-standard security practices, including:

  • Encryption (TLS 1.2+) for all data transmissions.

  • Access controls to limit internal and external access.

  • Data minimization to collect only necessary information.

In Case of a Data Breach:

  • You will be notified within 72 hours if your data is affected.

  • We will take immediate action to mitigate risks.

 

9. Third-Party Sharing & Processors

We do not sell your personal data. However, we may share data with:

Service Providers – Secure payment processing (e.g., Stripe, PayPal).
Cloud Storage Providers – Data hosting (e.g., AWS, Google Cloud).
Analytics Platforms – Website performance tracking (e.g., Google Analytics).

9.1 Third-Party Advertising & Tracking

Some third parties may track user behavior for marketing. You can opt-out of targeted ads via:

  • Digital Advertising Alliance (DAA): optout.aboutads.info

  • Google Ads Preferences: myadcenter.google.com

 

10. Changes to This Privacy Policy

We may update this policy periodically. Major changes will be communicated via:

  • Email notification (if applicable).

  • Website pop-up or banner notice.

Last Updated: 03/03/2025

 

11. Contact Information

For questions about this policy or to exercise your privacy rights, contact us at:

Email: privacy@torquedigital.io

bottom of page